Adding Amazon Pay to the shop

In addition to
cash payment during events,
EC/V-Pay/Girocard payments during events,
bank transactions (lowest fees of them all),
credit cards and
Paypal
we are now also offering Amazon Pay as an additional payment method.

Everything should run smoothly.
However we will still keep a close eye on the first orders. If you encounter anything unusual, please tell us, so we can fix it at once.

Email and tracking improvements

A lot of custiom and highly specialized PHP coding happened last night and this morning.

Improved Emails

We have fixed a mistake in certain automatic emails, where the adresses would not be shown. Sadly we don’t ever get to see the emails our shop sends out (they don’t end up in our „sent“ folder or something), so this was not noticed earlier.

More importantly, the shipping emails now include the tracking numbers and they are even clickable. (A custom functionality the shop software doesn’t offer by default despite having tracking links in the administrative user interface.)

Improved Postage Labels

Also due to a bug some postage labels would include the name of the shop.
This has been fixed right away after it has come to our attention.

Improved Administrative tools

We also changed some parts of the administrative user interface so allow status updates on an entire group of orders (e.g. orders that have been shipped or that have been printed for shipping) instead of opening each of these orders individually.

That doesn’t sound like much but it does save considerable time and removes repetitive tasks.

Credit Card temporary workaround

The current version of the credit card checkout page experienced technical difficulties and we shut it down last week.
SEPA bank transfers and Paypal of cause are unaffected and work perfectly fine.

Our regular credit card processor is still very slow to provide us with the needed account data to set up their new generation of checkout pages. This migration would be needed anyway to support the mandatory „3D secure II“ later this year. However they didn’t plan for customers to asl for the migration before the start of May.

In the mean time we have set up with another provider to keep accepting credit cards until this is over. We already received the first orders with it. No issues so far. Selling dildos is perfectly fine by the very letter of their T&S but it may stil show that they interprete their own terms rather loosely and we’ll have to give up this temporary workaround. As long as they do the payouts, we’re fine.

We are also investigating Amazon Pay. However we need to clarify in writing if they allow us. „product similar to erotic services“ (erotics being depictions of humans and services being different from products) are not allowed and we need to know in writing if this does or does not mean sex toys.

Credit card trouble

Multiple customers have reported issues with credit cards and our payment provider wants everyone to migrate to a new system anyway due to „3D Secure 2“ being rolled out.

Until the credit card provider can solve the issues, we have temporarily disabled credit card payments. Paypal still works fine.

Sorry.

Attribute maintenance

It’s a rainy day and we had too much coffee….

So we updated several hundred products with new „species“ attributes, searchable and comparable values for „length“ and „usable length“. The new comparable „maximum diameter“ attribute. Images that got broken or gone missing. More categories allow dynmic filtering, …

A ton of boring cleanup work, so you can make the most out of the advanced search, the ability to dynamically filter the product lists in large categories and to select products to compare them side by side.

Size category rules

We also defined objective rules for our 5 size categories.
Based on usable length with exceptions for unusual and extreme knots.
Tiny =  usable length 13cm or less and no excessive knots
Mini = usable length 17cm or less and no unusualy thickness
Regular = usable length 26cm or less and <8cm thickness
Large = usable length 40cm or less and <9cm thickness
Extra Large = everything larger
We do not apply the same rules within the „Canines“ and „Equines“ category. Simply because horses are usually quite large already and it would lead to very biased subcategories of Horses and of Canines

Within the canines, the medium sizes is everything from 16-20cm of usable length.
Within the equines, the medium sizes is everything from 20-29cm of usable length.

Limitations

Sadly the software does not allow selecting ranges of numerical values when searching for size values or when using the dynamic filters. That feature is only supported for the attribute type „price“. Sorry. We’re keeping our eyes open for a plugin that adds this missing feature.

New attribute: Species

With the new store categories, we have started to add a new product attribute for drilldown and searching.
You can now select from a fixed list of species. Given that allowing multiple species for a single item and that synonyms are not possible, this is only a very broad categorisation.
The intent is to use it in categories like „dildos by size“ and „dildos by manufacturer“ to further restrict the visible toys but also to easily find e.g. deer in the category of „roughly equine species of medium size“

At this point only few toys have this attribute already set but we are adding it to more toys one at a time. This is a very time consuming process and daily shop operation, stock management as well as new toys and manufacturers have a higher priority. So it will take some time until all toys have their species assigned to them.

New Bank Account

We are currently switching bank accounts.
New orders paying by SEPA bank transfer will already retrieve the new account details for their payment.
The old account will still remain valid for a few weeks.
This should be plenty of time for the very few bank transfer -orders in the shop that have not payed yet. (*)

Advantages

While being quite an ordeal for a privat bank account, such a switch is a bit more involved when it’s about a company account. Over the past few weeks we have set in motion most of the paperwork involved (including customs- and tax offices) and so far the transition seems to run smoothly.

The advantage for you: SEPA bank transfer payments arrive within a day instead of 2-3 days now. (With Commerzbank, they didn’t become visible in online banking until some time later. Thus we could not ship as quickly as would be otherwise possible.)

The advantage for us: In the end we’ll even pay much less fees. Up to now our Aval for a simplified customs process was quite expensive and every customer paying by SEPA bank transfer would cost us about 0,15€ in addition to a monthly fee. While not free (Company bank accounts that include cash handling and a Maestro card are not) this is now much cheaper and the SEPA payment fees are gone up to a very comfortable monthly limit.

Say no to Commerzbank / Comdirect.

Based on how they handle very long time customers (we’re talking decades here).
Not just one or two or a dozen or 3 dozen customers.
We’re talking thousands. Whole families, businesses, entire diplomatic embassies.
People in good and very good standing. People being granted the elevated „First“ status by this bank. Not only free accounts that never run up any overdraft or loan interest and thus don’t make their bank much money. Even business customers who pay considerable banking fees every month, heavy hidden fees in exchange rates and quite hefty fees for business services such as an Aval or business SEPA debit mandates.

We can not recommend anyone to choose this bank and to leave there while you still can. In case you are with them, here are some sources you should seriously consider:
NDR „Der Mark“
NDR „Panorama“
FAZ
Der Westen (Funke Media Group)
Osttüringer Zeitung
DW Akademie
Hamburger Morgenpost
Comdirect User Forum (1) (2)
Trustpilot
There is a reason they need to advertise a staggering 100eur for new customers there (any seemingly very often not paying that). Think about it!

This is separate from their terrible standing with being thrown out of the DAX index .
As as result 7300 employees where let loose. 4210 of them in corporate banking. In the medium sized business support this ment 50% of staff in southern Germany and 40% in northern Germany. (Handelsblatt late 2017)
This ment unreachable/bad and constantly changing business customer service representatives (1) including ours. We’re not going into details about our own experiences there due to internal details. TL:DR: All business service stopped after late 2018 and it seems all good customer service staff have left on their own for better banks even before the layoffs.


FAZ
Der Westen (Funke Media Group)
Osttüringer Zeitung
DW Akademie
Hamburger Morgenpost
Comdirect User Forum (1) (2)
Trustpilot
There is a reason they need to advertise a staggering 100eur for new customers there (any seemingly very often not paying that). Think about it!

This is separate from their terrible standing with being thrown out of the DAX index .
As as result 7300 employees where let loose. 4210 of them in corporate banking. In the medium sized business support this ment 50% of staff in southern Germany and 40% in northern Germany. (Handelsblatt late 2017)
This ment unreachable/bad and constantly changing business customer service representatives (1) including ours. We’re not going into details about our own experiences there due to internal details. TL:DR: All business service stopped after late 2018 and it seems all good customer service staff have left on their own for better banks even before the layoffs.

*) Given that orders with payment by SEPA bank transfer that still haven’t payed a week after get a gentle reminder with the bank details and after multiple weeks and reminders must get canceled anyway so as not to block toy-inventory that other people would like to buy.)



Improved statistics

This may sound boring but for us this is a big deal.

We can now make better predictions for toys that have already run out of stock and get a better recommendation on how many to order. They take the current, medium term and long term situation situation into consideration.

Why is this important for you?

We constantly keep toys by 13 manufacturers in stock and with custom, discontinued and upcoming toys we have reached nearly 900 different toys and variations in the system.

If you are able to order a toy in the YiffyToys shop, this means we actually have it right here in the small warehouse to ship it right away. That means we had to order it some time between 2 weeks and 4 month ahead of time.

So with the money we have at hand, we need to have a good prediction of what toys will be ordered. Else we would waste our limited space (and considerable funds) on overstocked toys instead of a broader selection for you to choose from.