Schlagwort: DHL

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No shipping to HAITI at the moment

DHL is not longer shipping to HAITI because public order has collapsed.
So in turn we can’t either.

DHL announcement:

Sehr geehrte Kund:innen und Geschäftspartner:innen,

in Haiti ist die öffentliche Ordnung weitgehend zusammengebrochen und angesichts der eskalierenden Gewalt wurde der Ausnahmezustand ausgerufen. 
Daher möchten wir Sie darüber informieren, dass wir in der aktuellen Situation den Versand von Warensendungen nach Haiti bis auf weiteres aussetzen, da wir die Leistungserbringung nicht sicherstellen können.Folgende Vertragsprodukte sind hiervon betroffen und werden ab dem Einliefertag 15.03.2024 wieder an den Absender retourniert: 
…
Wir bitten Sie, in der aktuellen Situation von Nachforschungen Abstand zu nehmen. 

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Updated DHL delivery times in Europe

DHL changed the number of days a parcel from Germany takes to reach it’s destination.
Italy, Netherlands, Portugal and Slovakia are not 1 day faster.
As expected, Great Britain takes 1 day longer due to the (long postponed) new customs processing gradually starting in February.

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DHL raising shipping price surcharge for December

Starting with December, DHL raises it’s „CO2+Maut surcharge“ from 0,06€ to 0.18€ per parcel.
At least the „Energy Surcharge“ stays at the 1.25% introduced for November.

Given that we try to not charge more then what we actually pay for shipping (including packaging), we will change our DHL prices for December accordingly.

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New DHL prices for October

We just received the new DHL prices for October.
No major surprises. We have prepared the new prices for the shop and will upload them, when the time comes.
…after Eurofurence is in the past and we had time to collapse from complete exhaustion that is.

They no longer give a comprehensive list of all their surcharges in the price list.
This makes it quite complicated.
The Energy-Surcharge gets lowered to 0.
DHL hinted that the Maut+CO2 surcharge may be lowered in a few month.
No mention if the Brexit surcharge is still in place and if it applies to Northern Ireland zip-codes.
The list of international crisis surcharges is still online, so they are likely still in effect.
Sweden and Finnland are still and additional +4.3eur for parcels to be delivered to the door instead of a closest drop-point.

Also… after cancelling our postbox themself (remodelling the post office building),
they tried to deliver the new prices to that post box. So their own research department had to figure out who to deliver it to.

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Updated DHL surcharges

We implemented the updated DHL surcharges for the month of May in the YiffyToys shop.
Note that these are only surcharges that DHL charges on top of the regular shipping prices.
To be completely fair to everyone and charge exactly what DHL charges.
(Because if we don’t, ultimately all customers together pay the difference.)

Energy surcharge

DHL reduces the „energy surcharge“ from 2.50% to 1.25% as the effects of the Russian war in the Ukraine diminishes.
This surcharge is published by DHL monthly.

Crisis fees

DHL lowers the „crisis fee“ for:

  • Australia from 3,70€/Kg to 3,50€/Kg,
  • Canada from 2,05€/Kg to 1.95€/Kg,
  • USA from 2.35€/Kg to 2.15€/Kg
  • Chile from 3,9€ to 2,8€,

… It’s a long list.
They also lower the „crisis fees“ for some entire lists of countries like „zone 4“ from 1.5€/Kg to 0.35€/Kg

DHL Sweden+Finnland fuckup

„am 20.04.2023 haben wir Sie über die Berechnung der Haustürzustellungen in Schweden und Finnland seit
Januar 2023 informiert. Dabei ist uns leider ein Fehler unterlaufen.
Die Zusatzkosten für eine Haustürzustellung werden Ihnen entsprechend Ihrer aktuellen Preiskonditionen
bereits ab Januar 2023 für eingelieferte DHL Paket International Premium Sendungen in Rechnung gestellt
und nicht wie fälschlicherweise kommuniziert erst ab dem 01.05.2023.“

DHL wrote that they informed people on the 20th of April about a new fee for Sweden and Finnland effective since January. …spot the mistake.

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DHL updates in shop

We updated to a new major version of the DHL integration.
(After fiddling with dependencies for a while.)
For customers, the following changes should be visible:

  • On the pickup location finder map in checkout, if available, show description of the building/facility etc. a service point is located within.
  • Select „Named Person Only“ service with DHL Paket National shipments.
  • Select „No Neighbor Delivery“ service with DHL Paket National shipments.